Call-in/On-Call Enrollment Specialist III

About the role

Kaiser Permanente is seeking Call-In/On-Call Enrollment Specialist III professionals to serve as on-site representatives during open enrollment, wellness, and new employee orientation events.

Responsibilities

• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members.
• Listens to, seeks, and addresses performance feedback; provides mentoring to team members.
• Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples.
• Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes.
• Supports and responds to the needs of others to support a business outcome.
• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives.
• Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information.
• Supports, identifies, and monitors priorities, deadlines, and expectations.
• Identifies, speaks up, and implements ways to address improvement opportunities for team.
• Contributes to a positive customer experience by:
  • Implementing standard and non-standard protocols to build new and leverage existing relationships with brokers, channels and customers to demonstrate value and build commitment independently.
  • Gathering data on standard and non-standard customer needs, and identifying solutions linking KP mission, vision and values, key quality measures, key care management initiatives, and current services initiatives independently.
  • Utilizing comprehensive foundational knowledge of product, service, and ratings to respond to, encourage, and educate customers, brokers, and consultants about added services and product enhancements in standard and non-standard situations.
  • Identifying and escalating service failure trends or process improvement opportunities to team and managers to better meet customer needs.
• Facilitates the enrollment and implementation process by:
  • Conducting local and regional enrollment meetings to win new and retain current customers.
  • Applying standard and non-standard protocols to serve as an advocate for customer needs during the membership enrollment and implementation process independently.
  • Serving as an informational resource for sales and account management teams on KP health plans and benefit offerings when working with customers, internal departments and/or brokers.
  • Supporting efforts across teams in the overall implementation or renewal process of health plan membership, including research, presentation, preparation, reporting and training coordination independently.
• Contributes to the development of sales strategy by:
  • Designing plans for new products, benefits offerings, or pricing models to address customer needs independently.
  • Utilizing comprehensive foundational knowledge of health care market to analyze industry trends, and competitor products, offerings, and pricing models to provide lessons learned and strategic recommendations independently.
  • Executing an account plan to meet standard and non-standard business objectives for membership, revenue and margin.
  • Collecting and analyzing performance data to inform account strategy and identify and escalate potential issues.
  • Utilizing marketing and technical resources to achieve account plan objectives.
• Contributes to sales goal attainment by:
  • Collaborating with the team to find new opportunities to grow customer base to new or growing markets.
  • Maintaining the prospect database and targeted prospect profiles to inform strategic planning.
  • Collaborating within the team to contribute to product and plan design, quote, and Request for Proposal (RFP).
  • Providing standard and non-standard recommendations to the team to inform forecasting and pricing independently.
  • Implementing standard and non-standard protocols to increase cross-sell and up-sell opportunities.

Requirements

• Spanish fluency is required for select opportunities.
• Reliable transportation is required.
• Candidates must live in or near the designated hiring location.
• Availability to work a flexible schedule is required, as hours are limited and vary based on business need.

Qualifications

• Bachelor’s degree in Marketing, Finance, Business Administration, or related degree AND two (2) years of experience in marketing, business development, managing business-to-business relationships, or directly related field OR minimum five (5) years of experience in marketing, business development, managing business-to-business relationships, or a directly related field.
• Two (2) years of experience in the health insurance industry.
• Two (2) years of experience in health plan enrollment or a directly related field.

Skills and Abilities

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication Knowledge, Skills and Abilities: (Functional)
• Corporate Partnerships
• Storytelling
• Benefits/Services
• Benefits/Services Presentations
• Brand Strategy
• Business Development
• Business Planning
• Business Process Improvement
• Clinical Selling Expertise
• Commercial Marketing
• Compliance Management
• Creativity
• Data Entry
• Event Planning
• Goal Setting
• Interpersonal Skills
• Member Service
• Negotiation
• Product Strategy
• Sales Operations
• Sales Opportunity Orchestration
• Sales Performance Data
• Sales/Partnership Strategy and Techniques

Pay

Compensation varies by location and is paid at a flat hourly rate of $31.00 (HI) and 31.50 or $35.55 per hour.

Schedule

Position is Call-in/On-Call.

Benefits

Not specified.

Benefits

Not specified.