Call Ctr Specialist Access 24/7-Jenkintown(12AM to 8:30AM)

About the role

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs, and services. Handles complex requests through various channels while utilizing numerous databases simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within designated timeframes based on urgency as defined per protocol. Maintains knowledge of emergency procedures and ensures proper notification. Assures database compliance and integrity. Provides answering service to various practices in the healthcare environment.

Responsibilities

• Act as the single point of contact for internal and external customers.
• Handle complex requests through multiple channels using various databases.
• Communicate daily via EPIC with physicians and staff.
• Provide relevant information and facilitate requests based on urgency protocols.
• Maintain knowledge of emergency procedures and ensure proper notifications.
• Ensure database compliance and integrity.
• Provide answering services to healthcare practices.

Requirements

• High School Diploma or Equivalent Required
• Bachelor’s Degree Preferred
• Combination of relevant education and experience may be considered in lieu of degree
• 2 years of experience in customer service or a call center Required
• Experience communicating in Spanish (Bilingual) Preferred
• Experience in a physician practice or call center environment Preferred