Call Center Specialist - Per Diem - 141857

Department: Faculty Practice Care Nav Hub · Worksite: Lightwave Avenue · Appointment: Per Diem (20%) · Union: EX · Schedule: Days, 8‑hour shifts, Monday–Friday · Filing deadline: 11/3/2026

About the role

Under general supervision, the incumbent is responsible for customer service, registration, appointment scheduling, and insurance verification. Typical duties include answering multi‑line incoming customer calls, completing online registration, scheduling appointments, and securing authorization for scheduled services. Responsibilities emphasize quality customer service.

Responsibilities

• Complete registration for new or established patients in a timely and accurate manner; adhere to established registration and scheduling protocols and standards.
• Ensure patients have secured authorization and referrals when scheduling appointments.
• Interview patients via telephone to obtain demographic and financial information necessary to secure patient accounts.
• Verify insurance eligibility for outpatient services on all third‑party payers using various automated eligibility systems.
• Operate the EPIC system to gain and input information; clearly and effectively relay medical messages to patient/clinic staff.

Requirements

• Three (3) years of related call center and front‑desk experience in a large, complex healthcare setting (or equivalent combination of education and experience).
• Current work experience in at least one of: customer service, call center operations, or healthcare.
• Knowledge of third‑party payors including federal, state, and private health plans.
• Experience updating registration.
• Problem‑solving ability using good judgment to assist customers and meet expectations.
• Demonstrated computer skills; ability to work between multiple systems during calls.
• Excellent customer service and communication skills (verbal and written).
• Self‑starter who is accountable, requires minimal direction, open to new ideas, creative, flexible, and comfortable in a large, complex organization.
• Personal characteristics of professionalism, credibility, commitment to high standards, innovation, and accountability.

Preferred qualifications

• Proven ability to handle multi‑line incoming calls, schedule appointments, and perform online registration.
• Epic Cadence scheduling experience (or similar function).
• Bilingual English/Spanish.
• Medical Assistant experience.
• Data entry experience.
• Bachelor’s degree.

Special conditions

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre‑employment physical.

Pay

Hourly rate: $36.73. Annual full‑time equivalent range: $76,692 – $76,692 (prorated for appointment percentage). Compensation factors include experience, skills, knowledge, abilities, education, licensure, certifications, and organizational needs.

Schedule

Days, 8‑hour shifts, Monday through Friday (per diem, 20% appointment).