Call Center Specialist I

About the role

LMCU is currently looking for Call Center Specialists to join their team. You’ll be supported by Call Center Managers, Team Leaders and Trainers to assist members and potential members with their telephone requests.

Responsibilities

• Assists members and potential members with their telephone requests;
• answers questions about products and services and resolves problems that are within their authority to resolve;
• Refers problems that are beyond their authority to their supervisor, along with their recommendations;
• Identifies opportunities to cross sell products and services based on member needs;
• Articulate the features and benefits of products to callers;
• Collaborate with other departments to resolve member issues when necessary;
• Prevents fraud by correctly identifying members using call identification procedures;
• Report any suspicious activities or potential security breaches to the appropriate personnel;
• Identify and report any data discrepancies regarding member account information to management;
• Actively participate in employee-led coaching sessions with supervisors, while taking ownership of personal coaching goals;
• Performs other related duties as assigned.

Requirements

To succeed in this role, you should have:

• A passion for customer service, problem solving, and taking ownership of solutions;
• The ability to assist members and potential members with their telephone requests;
• Experience in resolving problems within your authority;
• Knowledge of product features and benefits;
• Strong collaboration and communication skills;
• Ability to identify and address potential security breaches;
• Attention to detail and accuracy in reporting data discrepancies.

Qualifications

Qualifications include:

• High school diploma or equivalent;
• Experience in a customer service or similar role;
• Excellent verbal and written communication skills;
• Basic computer skills, including familiarity with Microsoft Office applications;
• Ability to work flexible hours, including evenings and weekends.

Benefits

Full-time employees receive:

• All Employees: weekly pay and retirement savings options;
• Comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

Pay

Details on pay will be provided during the hiring process.

Schedule

The available shift is 11:30 AM - 7:30 PM, Monday through Friday.