Call Center Scheduler FPP

Main Function

Promptly and professionally answers telephone calls. Updates patient demographic information and enter into electronic record. Creates new patient records as needed. Conduct insurance information verification and eligibility checks. Schedules patient appointments according to established office protocols and triage guidelines. Communicate with physician office staff on patient concerns, requests, and scheduling changes. Refer patients as needed to Griffin Faculty Physician and Griffin Hospital resources. Identifies potential gaps in care, including need for annual preventative visits, and schedules as needed. Participates in population health outreach campaigns and helps to schedule as needed. Perform other duties as assigned by supervisor or manager.

Education

• High school diploma or GED
• Graduation from medical office or medical administration program preferred
• Must have knowledge of medical terminology and medical insurance requirements

Experience

• Must have a minimum of 1 year experience working in medical office environment
• Must have experience working with electronic health records
• Must possess strong customer service skills and must be able to multi-task