Call Center Sales Representative – Hybrid

About the role

This hybrid-remote position reports to our 600 NW 79th Avenue, Miami, FL 33126 location. If selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly.

Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach your sales and commissions targets.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
• Paid training to set you up for success.

Requirements

• Commissioned sales experience highly preferred.
• Unwavering Customer Focus.
• Strong Work Ethic.
• Adaptability.
• Problem-Solving Skills.
• Attention to Details.

Qualifications

• High school diploma or equivalent.
• Experience in telecommunications or customer service is a plus.

Skills

• Excellent communication skills.
• Ability to work independently and as part of a team.
• Technical knowledge of telecommunications products and services.

Benefits

• Medical/Dental/Vision coverage.
• 401(k) plan.
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone.
• Tuition reimbursement program.
• Paid Time off and holidays.
• Paid Parental Leave.
• Disability Benefits (short term and long term).
• Life and Accidental Death Insurance.
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
• Employee Assistance Programs (EAP).
• Extensive employee wellness programs.

Schedule

Your day-to-day will include a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.

Pay

The starting salary for this position may depend on geography, experience, expertise, and education/training. The pay range is $20.18 hourly + commissions if all sales goals are met. With our uncapped commission opportunities, surpassing those goals can earn top representatives $62,280+ per year.

Work From Home (WFH) Requirements

• Verified internet service with a minimum of 12mb upload speed and 18mb download speed.
• An established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection).
• AT&T will provide the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.).
• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.).
• You will need to be available, accessible, and accountable to work during established work schedules and shifts.
• Follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.