Call Center Sales Representative

About the role

Deliver exceptional service by collaborating with other departments to resolve customer issues and promote current marketing campaigns and promotions. Achieve and surpass sales goals through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls. Maximize revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities. Become a product expert and master the order processing systems, explaining all products and services to customers while staying informed about competitors.

Responsibilities

• Handle inbound sales calls effectively
• Achieve and surpass sales targets through effective telephone-based selling techniques
• Sell products and services to new and existing customers
• Identify and pursue upselling and cross-selling opportunities
• Collaborate with other departments to resolve customer issues
• Master the order processing systems and explain all products and services to customers
• Stay informed about competitors and current marketing campaigns

Requirements

• Clear, straightforward, and professional communication with customers and colleagues
• Proven sales techniques with consistent achievement of sales goals
• Proficiency in computer and consumer electronics
• Competence in using personal computers and relevant software applications, including billing systems
• Strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks
• Demonstrated judgment and initiative in accomplishing job duties
• Working knowledge of cable communications products and services, including TV, internet, and telephone

Qualifications

• High school diploma or equivalent
• 2+ years of call center sales experience preferred

Benefits

Enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. A comprehensive pay and benefits package supports all aspects of your well-being at every stage of life. Commission earnings start at $12,625, and the actual compensation may vary based on a wide range of factors including skills, qualifications, experience, and location.

Pay

The base pay for this position generally is between $18.00 and $23.65. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Schedule

Normal office environment. The exact schedule may vary based on department needs.