Call Center Sales Representative

About the role

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

Responsibilities

• Leverage your skills to handle inbound sales calls effectively.
• Acquire new customers and upsell additional products and services to existing customers.
• Drive our revenue growth and enhance customer satisfaction.
• Deliver exceptional service by collaborating with other departments to resolve customer issues and promote current marketing campaigns and promotions.
• Achieve and surpass sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls.
• Maximize revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities.
• Become a Product Expert and master the order processing systems, explaining all products and services to customers, while staying informed about competitors.
• Work collaboratively with other departments to resolve customer issues and promote current marketing campaigns and promotions.

Requirements

• High school diploma or equivalent.
• Clear, straightforward and professional communication with customers and colleagues.
• Proven sales techniques with consistent achievement of sales goals.
• Proficiency in computer and consumer electronics.
• Credentials in using personal computers and relevant software applications, including billing systems.
• Strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks.
• Demonstrated judgment and initiative in accomplishing job duties.
• Working knowledge of cable communications products and services, including TV, internet, and telephone.

Qualifications

• Education: High school diploma or equivalent.
• Skills & Abilities: Clear, straightforward and professional communication with customers and colleagues. Proven sales techniques with consistent achievement of sales goals. Proficiency in computer and consumer electronics. Credentials in using personal computers and relevant software applications, including billing systems. Strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks. Demonstrated judgment and initiative in accomplishing job duties. Working knowledge of cable communications products and services, including TV, internet, and telephone.

Benefits

Enjoy a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Pay

Competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year!

Schedule

Normal office environment.

Benefits

Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Working Conditions

Normal office environment.

Preferred Qualifications

• 2+ years of call center sales experience.

Company Information

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.

Learn More

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Grow Your Career

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.