Call Center Sales Representative

About the role

Self-motivated. Detail-oriented. Adaptable. If these qualities describe you, consider applying to become an Inbound Sales Representative at Spectrum.

In this individual contributor role, you will play a key part in connecting millions of prospective and current customers to the products and services that power their digital lives.

Responsibilities

• Work in one of our call centers where you will engage customers via inbound calls, chat messages and email.
• Identify their needs and present tailored solutions from our suite of products and services, including Spectrum Internet, Mobile, streaming and linear Video, and Voice, guiding them through the purchasing process.
• Build and strengthen rapport through active listening.
• Maintain accurate and detailed records of all customer interactions.

Requirements

• Up to one year of sales experience is required; two or more years of call center sales experience is preferred.

Qualifications

• Education: High school diploma or equivalent.
• Skills & Abilities: Clear, straightforward and professional communication with customers and colleagues; proven sales techniques with consistent achievement of sales goals; proficiency in computer and consumer electronics; competence in using personal computers and relevant software applications, including billing systems; strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks; demonstrated judgment and initiative in accomplishing job duties; working knowledge of cable communications products and services, including TV, internet, and telephone.

Skills

• Consultative sales approach.

Benefits

• Paid on-the-job training.
• Career progression opportunities - earn more as you grow.

Pay

• Competitive starting wages with opportunities to increase your earnings as you grow.

Schedule

• Your Schedule

Benefits

• High-quality and affordable health and insurance benefits.
• Market-Leading Retirement Plan.
• Employee Stock Purchase Plan.
• Free & Discounted Products.
• Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.

Company Information

• Spectrum is committed to rewarding your contributions to our success and supporting all aspects of your well-being. We provide:
• Competitive Compensation.
• Supporting Well-Being.
• Market-Leading Retirement Plan.
• Employee Stock Purchase Plan.
• Free & Discounted Products.
• Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.