Call Center Sales Representative

Job Details

In this role, you will...

• Support branch operations by learning functions of consumer finance and demonstrating proficiency by meeting or exceeding team sales and delinquency targets/goals.
• Provide a full range of virtual services via our online platform/system to individual customers focused on personal financial lending, collections, and sales, through respectful, compassionate, and efficient customer service.

Responsibilities And Duties

• Provides exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
• Processes credit loan applications.
• Analyzes credit & financial information for current and potential customers.
• Proactively contacts customers with past due balances to offer possible solutions and resolve delinquency.
• Aids customers via online and by telephone to open and service their accounts.
• Achieves consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Learns Federal, State, and Local Application Consumer laws to ensure compliant actions.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Required Qualifications

• High school diploma or equivalent.
• Minimum of one (1) year of experience in a customer service or sales position.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs.
• Reliable transportation required.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.

Preferred Qualifications

• Selling and/or collecting experience.
• Previous experience within a customer contact center.
• Some college coursework.
• Bilingual fluency in Spanish/English.

Benefits

For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/

Hours Of Work

• Full-time, 40 hours a week during Monday – Friday 8:00 AM – 8:00 PM.
• Work hours will depend on the business hours of the time zone serviced.
• Saturday hours required seasonally and as business needs require.

Physical Demands

• While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear.
• The employee is occasionally required to move about.
• The employee is required to be physically present in the office.
• The employee must occasionally lift and/or move up to twenty (20) pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.