Call Center Representative- Reno, Nevada- Remote

Summary

Join the group that solves business challenges and enhances the way we work and grow. Great companies need great teams to propel their operations. As a Call Center Representative at Gainwell supporting the State of Nevada, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve.

Your role in our mission

• Handle inbound calls, providing professional and accurate assistance to members, providers, and partners.
• Research and resolve inquiries in a timely manner using multiple systems and resources.
• Document all call interactions clearly and accurately.
• Manage multiple responsibilities at once (taking calls, entering notes, navigating systems).
• Contribute to a positive, supportive, and performance-driven team culture.

What we're looking for

• 2+ years of customer service experience (call center or healthcare background preferred).
• Prior remote/work-from-home experience is a plus.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Word, Outlook, Excel, Teams) and web browsers (Chrome/Edge).
• Detail-oriented, problem-solving mindset with eagerness to learn.
• Medicaid or insurance experience is a plus, but not required.

What you should expect in this role

• Work Schedule: 8:00 AM – 5:00 PM PST, Monday through Friday.
• Pay: Starting at $18.50/hr with potential adjustments based on experience.
• Remote Setup: Fully remote role, must reside in the US and be able to work PST hours.
• Technology: Stable internet connection required — minimum 24 Mbps download / 8 Mbps upload.
• Environment: Fast-paced, supportive, and mission-driven culture where accountability and teamwork matter.

The deadline to submit applications for this posting

The deadline to submit applications for this posting is July 17, 2026

Pay Range

The pay range for this position is $27,200.00 - $38,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.