Call Center Representative- Reno, Nevada- Remote

Your role in our mission

• Handle inbound calls, providing professional and accurate assistance to members, providers, and partners.
• Research and resolve inquiries in a timely manner using multiple systems and resources.
• Document all call interactions clearly and accurately.
• Manage multiple responsibilities at once (taking calls, entering notes, navigating systems).
• Contribute to a positive, supportive, and performance-driven team culture.

What We're Looking For

• 2+ years of customer service experience (call center or healthcare background preferred).
• Prior remote/work-from-home experience is a plus.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Word, Outlook, Excel, Teams) and web browsers (Chrome/Edge).
• Detail-oriented, problem-solving mindset with eagerness to learn.
• Medicaid or insurance experience is a plus, but not required.

What You Should Expect In This Role

• Work Schedule: 8:00 AM – 5:00 PM PST, Monday through Friday.
• Pay: Starting at $18.50/hr with potential adjustments based on experience. The pay range for this position is $29,100.00 – $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
• Remote Setup: Fully remote role, must reside in the US and be able to work PST hours.
• Technology: Stable internet connection required — minimum 24 Mbps download / 8 Mbps upload.
• Environment: Fast-paced, supportive, and mission-driven culture where accountability and teamwork matter.

Benefits

• Generous, flexible vacation policy (for all salaried, full-time candidates).
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Leadership and technical development academies to help build your skills and capabilities.