Call Center Representative - Remote

Our Lucky Lincoln Gaming team is hiring a part-time, remote Call Center Representative to support our operations and customer service team on the night shift. In this role, you will provide technical assistance over the phone for our 200+ partners to troubleshoot gaming machine issues.

Responsibilities

• Place and answer an average of 50-65 phone calls daily to address customer needs, complaints, or service issues
• Create, follow up on, and close service tickets as required
• Increase the percentage of remote fix tickets relative to total tickets
• Prioritize and organize calls according to urgency
• Supervise the route and status of field technicians and collectors to prioritize their daily schedule
• Maintain and update call logs, records, and other important documentation
• Ensure location owners feel supported and valued
• Build relationships with location owners and team members based on trust and reliability
• Utilize relevant software, databases, scripts, and multi-line telephone systems
• Review and communicate low-level alerts to the technician and collection teams

Requirements

• Ability to multitask with minimal direction
• Strong communication and interpersonal skills
• Attentive to detail with a passion to learn and grow
• High school diploma or GED required
• Must be at least 21 years of age
• Great customer service skills
• Excellent written and verbal communication skills
• Previous experience in a call center or customer-focused environment
• Availability to work 11 AM – 9 PM on Saturday and Sunday

About the Company

At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System), a set of concepts and tools designed to prioritize vision, align teams, and streamline processes to drive growth and accountability. Our core values include:

• Get it done attitude! We take ownership of tasks and challenges, seeking solutions independently while collaborating when needed.
• 5 Star Hospitality! We prioritize customer needs with urgency and attentiveness, extending this mindset to colleagues.
• Positive Culture! We foster respect, positivity, and open communication in all interactions.
• Self-propelled! We are self-motivated with a strong desire to learn and grow personally and professionally.
• Communicate Forward! We prioritize clear, transparent communication to keep everyone informed and aligned.

Pay

$20 per hour

Schedule

11 AM – 9 PM, Saturday and Sunday