Call Center Representative - Remote

Position Highlights

• Quality of Life: Where career opportunities and quality of life converge
• Advancement: Strong orientation program, generous tuition allowance and career development
• Work/Life: Office Hours, Monday - Friday

What You Will Do

• Serves as a first point of contact for customers by phone, as well as a liaison between external customers and medical staff
• Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all calls according to established procedures to ensure optimal quality patient care
• Schedules patient appointments, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency
• Provides a high level of customer service to all internal and external customers

Essential Job Functions

• Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all calls according to established procedures to ensure optimal patient care; schedules appointments by protocol, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency
• Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with SPHPMA protocols and notifies clinical staff of patient's arrival, if applicable
• Answers telephone in accordance with SPHPMA telephone etiquette guidelines, taking and relaying messages in a timely manner
• Schedules and confirms patient appointments; obtains appropriate information, enters preliminary account data into computer and confirms appointments based on office protocols
• May collect payment(s) and ensures timely and accurate posting of payment
• Records messages for physician and staff accurately, with complete information required, and ensures that it is routed appropriately through Trinity Health SPHPMA Medical Group EMR system
• Assists patients with MyChart-related questions
• Keeps current on updates, changes and FAQ's
• Accurately documents into SPHPMA systems
• Maintains familiarity with physician office, Billing Department and all extended care location basic services and hours of operation to respond to customer requests accurately and promptly
• Assists patients and facilities with questions related to referrals, authorizations and requisitions per established protocols
• Accurately completes patient forms

Qualifications

Essential Qualifications: High School Diploma or GED required. Course work in insurance/billing, medical practice education or seminars are all preferred.

Minimum Experience: Previous experience in a combination of patient services, medical reception, call/customer Call Center (medical environment) or other customer service environment.

Pay

$18.50-23.90. Pay is based on experience.