Call Center Representative (Remote) - 546942
Description
TeleSolv Consulting has immediate opportunities to work with the Federal Government as an Outreach Analyst/Call Center Rep. We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the public.
Please note that to be considered for these positions, all candidates must be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role. Must dress in professional business casual attire. Must have a reliable source of transportation. The hourly rate is $16.61, which is non-negotiable. Credit check is a MUST for all applicants. This is a remote role, and all applicants must be willing/able to work various shifts: between 9 am and 9 pm covering Eastern, Central, Mountain, and Pacific Time Zones in the US.
Qualifications
- Must be a U.S. Citizen
- High School Diploma or GED
- MUST hold an active secret clearance or have held one in the past
- At least one (1) year of experience in a customer service role, ideally in a high-volume or public-facing environment
- Strong written and verbal communication skills, with a focus on delivering clear and accurate information
- Proficiency in basic computer applications and the ability to navigate multiple systems while maintaining focus on the customer
- Able to remain calm, professional, and solution-focused during high-stress situations
- Self-discipline and time management skills, necessary for working independently in a remote setting
Preferred Requirements
- Returned Peace Corps Volunteers (RPCV) are highly encouraged to apply, but this is not required
- Experience working in a virtual team or prior remote work experience is a plus
- Bilingual (English/Spanish) candidates are preferred due to the diverse customer base