Call Center Representative - Recovery

Pay rate: $12/hr Who We Are At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality?Are you driven to deliver effective results while providing excellent customer service?Do you have extraordinary communication skills? What’s in it for YOU? Paid TrainingMedical, Dental, and Vision InsurancePaid Time OffEmployee DiscountsFull-time, non-seasonalCareer Advancement Responsibilities Handle inbound calls/emails from customers of a major telecommunications companyEducate and inform callers of debt and credit reporting details, taking action when necessary and noting accounts accordinglyOffer solutions and handle each case with the utmost careEducation about consumer protection rights and best practicesMaintains good public relationsAdhere to Company attendance, punctuality, and meal and rest break requirementsMaintain concentration and focus in order to meet performance goalsReact positively to an ongoing, changing environmentDemonstrate the ability to handle pressure when attempting to meet deadlines and performance goalsMaintain good working relationship with assigned supervisors and coworkersComplies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA TestPerform additional duties as required by management What We Look For In a Candidate Must be 18 years of age or olderHigh School Diploma or equivalent requiredSuperb attendance, so you can be there when our customers need usPossess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phoneAbility to remain engaged on the phone throughout the entirety of your shift with no distractionsCall Center or Collections experience preferredAt least 1 year of Customer Service experience requiredExcellent communication, both written and oralAbility to apply basic mathematical concepts Work At Home Requirements InteLogix will provide a computer for the duration of your employment on this programMust provide 2 computer monitors along with appropriate cables to connect to the InteLogix computerHigh speed internet with an ethernet connection to the router (no satellite, wireless or hotspot) 10 Mbps download and 5 Mbps upload speedWiFi must be turned off at all timesPrivate and distraction free home work space with the ability to close a door