Call Center Representative - Northern Virginia - Hamaker Court

About the role

Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner.

Responsibilities

• Provide client support to parent/guardian via phone for any or all of the following: on-line registration help; scheduling, rescheduling and/or canceling of appointments whether by parent/guardian or department; inform patient/parent of any departmental scheduling guidelines associated with appointment; reschedule all appointments related to clinic maintenance cancellation.
• Notify parent of the need for completed insurance referral form or any pre-authorization of treatment prior to scheduled appointment; discuss co-payment or payment in full requirements; counsel or refer parent to central business operation's financial counseling or establish a payment plan.
• Complete calls in an accurate and timely manner; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls (clarification re insurance, problem callers, etc.); seek appropriate resources to solve problems effectively.
• Enter appropriate notes in the system; obtain necessary information for accurate and complete documentation of all registration printouts, consent documents and other forms.
• Work with insurance companies to verify insurance eligibility and coverage for anticipated services using EVS, ENVOY , Mamsi-online, UHC and calling insurance; obtain authorization and benefit information from insurance companies as appropriate; document authorization and information in Account Notes and fields.
• Collect and verify demographic, PCP/referring physician and insurance information.
• Make recommendations for internal process improvements.

Requirements

• Minimum Education: High School Diploma or GED
• Minimum Work Experience: 1 year Experience performing patient registration and scheduling, medical insurance screening and verification.

Qualifications

• Experience performing patient registration and scheduling, medical insurance screening and verification.

Skills

• Excellent communication skills
• Ability to work independently and as part of a team
• Knowledge of medical terminology and insurance processes

Benefits

Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.