Call Center Representative - Night
Gold Rush Amusements, Inc. · Hoffman Estates, IL · 1 mo ago
On-siteCustomer ServiceFull-time
About the role
This position is a NIGHT DISPATCHER role.
Responsibilities
- Takes incoming calls from field service associates and customer locations
- Routes, coordinates, and monitors repair and service requests
- Maintains contact with customers
- Dispatches service calls according to established procedures
- Communicates with management regarding service issues and breakdowns
Requirements
- High School diploma or GED
- Effective and concise written and oral communication skills
- Computer skills including e-mail, spreadsheets, database activity, and keyboarding
- Professional telephone etiquette
- Able to sit for a minimum of 8 hours
- Adequate vision capabilities to perform job duties
- Reliable transportation
Qualifications
- Professional telephone etiquette
Skills
- Effective and concise written and oral communication skills
- Computer skills including e-mail, spreadsheets, database activity, and keyboarding
Benefits
N/A
Pay
N/A
Schedule
Hours are 3 pm to 1 am, Friday, Saturday, Sunday, and Monday.