Call Center Representative Job Openings (LAS CRUCES, NM, USA)

About the role

MCI is seeking a highly motivated and dedicated Call Center Representative to join our team in Las Cruces. This role is ideal for individuals who enjoy working in a fast-paced environment and are committed to delivering outstanding customer support.

Responsibilities

• Manage high-volume inbound and outbound calls as a Call Center Representative in Las Cruces
• Provide accurate, timely information on products, services, accounts, and billing
• Resolve customer concerns and escalate complex cases when required
• Achieve call center performance targets, including QA scores, resolution time, and customer satisfaction
• Accurately document all customer interactions in the CRM system
• Follow call scripts, compliance requirements, and all call center procedures
• Identify cross-sell or upsell opportunities when appropriate
• Maintain a professional, empathetic approach with every customer

Qualifications

• High School Diploma / Grade 12 (required)
• 1–3 years of call center or customer service experience
• Strong verbal and written communication skills
• Ability to multitask and perform in a target-driven environment
• Basic computer skills and experience with CRM or call center tools
• Flexibility to work shifts as needed
• Nice to have: Bilingual or multilingual abilities, familiarity with call center platforms such as Salesforce, Zendesk, or Avaya

Conditions of Employment

• All MCI Locations Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.
• (Does not apply in Canada)

Compensation Details

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.