Call Center Representative - Indianapolis, IN - Hybrid

Summary

Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

About the role

Deliver exceptional customer service and accurate information to providers, members, and internal partners. Demonstrate professionalism, empathy, and active listening in every call or written interaction. Use Gainwell’s systems to research, document, and resolve inquiries efficiently and accurately. Follow established procedures and compliance guidelines to meet quality and service level standards. Participate in team meetings, training, and feedback sessions to continuously improve performance.

Responsibilities

• Contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable.
• Find innovative solutions to some of healthcare’s biggest challenges by teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.
• Deliver exceptional customer service and accurate information to providers, members, and internal partners.
• Demonstrate professionalism, empathy, and active listening in every call or written interaction.
• Use Gainwell’s systems to research, document, and resolve inquiries efficiently and accurately.
• Follow established procedures and compliance guidelines to meet quality and service level standards.
• Participate in team meetings, training, and feedback sessions to continuously improve performance.

Requirements

• 2 or more years of customer service experience, preferably in a call center, healthcare, or Medicaid environment.
• Strong computer and system navigation skills (Microsoft Teams, Outlook, Edge, and Windows applications).
• Ability to multitask, problem-solve, and maintain accuracy while handling high call volumes.
• Excellent communication and listening skills with a customer-first mindset.
• Dependability, punctuality, and a strong commitment to team goals and performance standards.

Qualifications

Not specified.

Skills

Not specified.

Benefits

Health, dental, and vision benefits begin on day one, with 401(k) matching and additional benefits available.

Pay

The pay range for this position is $29,100 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Schedule

Monday–Friday, 8:00 a.m.–5:00 p.m. (no weekends or holidays).

Location

Office 6612 East 75 Street Suite 550, Indianapolis, IN. 46250