Call Center Representative (In-Office)

Responsibilities

• Answer inbound calls from customers looking to schedule appointments.
• Make outbound calls to set up appointments.
• Responds to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.
• Accurately track scheduling information on Excel Spreadsheets.
• Communicate with service technicians to ensure they arrive at proper location to perform work.
• Maintains confidentiality of customer’s nonpublic information.
• Provides written and verbal responses to customer inquiries as needed.
• Additional job duties as assigned.

Requirements

• A high school diploma or GED.
• Three years of customer service-related experience in a high volume call environment.
• Strong Microsoft Excel experience.
• Strong Outlook experience.
• Ability to learn new technologies and systems easily.
• Solid work history and tenure.
• Bilingual (Spanish and English) preferred.

Perks

• Hybrid Schedule (Monday-Thursday in office. Fridays are remote).
• Weekly incentive bonuses.

Benefits

• Health, dental, vision, life, and more as a comprehensive benefits package.
• Paid time off.