Call Center Representative II - Claims
About the role
Responsible for responding to high volume of inbound client/customer requests and inquiries by providing information, processing basic customer profile changes, or directing requests to other functional business teams. Provides alternatives and options during phone calls; demonstrated ability to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems.
Responsibilities
- Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules, products and procedures.
- Determines root cause and resolve client/customer issues, communicating with internal departments as necessary.
- Enters semi-routine customer updates into the appropriate system.
Requirements
- High School Diploma or GED with 2 – 4 years of related experience.
Benefits
- Health/dental/vision
- Life insurance
- FSA and HSA
- 401(k) plan
- Employee Assistant Program
- Back-up Care for Children, Adults and Elders
- Many health and wellness initiatives
- Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums
Pay
The compensation range for this role is (based on the corporate location in Lake Forest, Illinois): $22.00 - $31.79 per hour. The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus.