Call Center Representative, Full Time

You will make an impact by:

• Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.
• Receive and screen inbound calls for both American Career College and West Coast University. Route them to appropriate departments or individuals at the campuses, take detailed/accurate messages and forward accordingly.
• Follow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the Admissions team member and assign the CRM record/information to the advisor based on rotation.
• Be responsible for outbound calls for, both, American Career College and West Coast University using a Telephone Automatic dialing system to all web/affiliate inquiries that inquire via the internet.
• Follow script and schedule Info-Sessions and/or appointments for prospective students to visit the campus.
• Take appropriate information for Career Service Employer calls. Transfer calls to program specialist accordingly or take detailed messages and forward.
• Monitor multiple queues throughout the day and review the invalid inquiries or inquiries that have been returned to queue.

Your Experience Includes:

• Minimum 2 years’ experience preferred.
• Customer Service experience.
• A minimum of one to two years’ experience as a Call Center, Customer Service Representative, receptionist, or office related position.
• Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy.
• Telephone Auto Dialing System experience preferred.

Education:

• High School Graduate or equivalent required.

Benefits:

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• 401(k) match
• Paid Time Off
• Holidays
• Parental Leave
• Tuition Reimbursement
• Adoption Assistance
• Health Savings Accounts
• Employee Discounts
• Commuter Benefits
• Company Paid Life, AD&D and LTD Insurance