Call Center Representative/Dispatcher/Scheduler/Quality Control

Responsibilities

• Manage a high volume of phone calls
• Schedule multilingual interpreters for assignments
• Conduct inspections and ensure quality control
• Collect, enter, and analyze data
• Submit reports
• Monitor and review progress and accuracy

Qualifications

• A high school diploma and customer service/dispatch experience
• Type at least 35 WPM and possess intermediate computer skills (tests may be administered)
• Be proficient in Microsoft Excel (tests may be administered)

Skills

• A keen eye for detail
• An eagerness to learn
• A flexible and adaptable nature
• The ability to take initiative and multitask
• A professional and efficient communication style

Benefits

• Paid holidays after 90 days
• Ten (10) days of Paid Time Off after 90 days
• Medical, Dental, Vision, and Life insurance
• 401K and Profit Sharing
• Free parking