Call Center Representative-Default

Responsibilities

• Contact student loan borrowers to offer assistance with financial literacy concepts, loan repayment options and responsibilities.
• Serves as liaison between borrowers and loan servicers as appropriate to resolve loan repayment issues.
• Works with students and servicers to facilitate workable repayment options on federal student loans prior to default.
• Encourages student borrowers to make payments.
• Affords assistance with information on income based repayment options, loan consolidation, deferment, or forbearance.
• Directs students to appropriate resources such as repayment charts, NSLDS, studentloans.gov servicer, Department of Education websites and contact information, etc.
• Counsels borrowers on the difference between federal and private loans, ensuring student understanding of obligations to both.
• Communicates student status with other departments such as Career Services, Financial Aid, Business Administration, and Student Services.
• Serves as liaison between borrowers and other school officials as appropriate (e.g. financial aid office, business office, etc.) to resolve balance inquiries or other questions.
• Maintains accurate and appropriate records of student contacts and demographic information in CampusVue and other student databases and prepares and sends correspondence to borrowers entering repayment and those in delinquent statuses.
• Affords assistance to federal student loan borrowers and campus Student Financial Services staff with questions regarding loan default and rehabilitation.
• Provides exceptional customer service to students, borrowers, and colleagues at all times.
• Responds to inquiries from student borrowers and federal loan servicers regarding student loan repayment.
• Collaborates with loan servicers to ensure accuracy of student demographic, enrollment, and contact information.

Requirements

• High School Diploma required; Associate degree from Accredited University or College preferred.
• Minimum two year of experience as a customer service representative or financial aid administrator required.
• Experience with MS Office, popular social networking sites, and the internet.
• This is an onsite position where you will work in our administrative office in Irvine daily.

Qualifications

• 2+ years' experience as a financial aid administrator.
• 1+ years of collections experience.
• Bilingual English/Spanish.

Pay

$24.00 per hour