Call Center Representative | Communication Assistant (TX)

Description Call Center Representative | Communication Assistant Fully Remote, TX Opportunity to Work-from-Home Full-Time & Part-Time $14.00 per hour 18 years or older Have you ever felt like being a part of something great? Do you have a passion for community and social impact? If you answered yes to either of these questions, CSD Call Centers may have a job for you. CSD is the largest NPO dedicated to cultivating opportunities for Deaf success. For over forty years, we have offered a wide range of programs and services designed to educate Deaf people and the public, facilitate communication through technological solutions, and support businesses with resources to hire Deaf employees. To get a glimpse of making and receiving a TTY call, Click Here CSD is looking for self-motivated individuals with a passion for driving communication access to fill our Call Center Representative (Communication Assistant) positions in our Telephone Relay Service (TRS) Call Centers. The deaf and hard of hearing community relies on TRS to communicate over the phone with friends and family. At CSD Call Centers, our Customer Service Representatives (Communication Assistants) facilitate phone calls between deaf or hard of hearing individuals and hearing individuals. See what others have to say about CSD Contact Centers: Telephone Relay Service click here Upcoming Training Class: November 30, 2026 (4 weeks virtual training) *Off Christmas Eve & Christmas Day Benefits Opportunity to work from homeMust meet qualifications to work from homeStarting wage of $14 per hourHiring for full and part-time positionsEligible for salary increases twice a yearPaid time off (for all employees)Remote Work StipendEmployee Assistance Program (available immediately, no employee cost)Employee rewards for good attendance and performanceStudent loan forgiveness eligibility (due to non-profit status)Shift differentials available for overnight shifts, Speech to Speech, and Bilingual Requirements No sales, no quotas, no tech support, no customer conflict de-escalation* Shift differentials and speciality rates are subject to change in accordance with business needs and organizational policies. Requirements: Call Center Representative | CSD Communication Assistant Using telephone/audio and relay processing equipment, Communication Assistants relay telephone calls between deaf, hard of hearing, or speech-impaired consumers (device users) and hearing consumers. Essential Functions Accept and place relay calls for consumersEnsure the highest level of quality service is delivered to all consumersHear audio and listen to spoken words, to voice or transcribe to text on a computerRead aloud messages the device user types to the other party and type the other party’s voiced messages and background sounds to the device userTranslate written ASL messages to conversational EnglishConvey the caller’s feelings and emotions through voice inflectionRelay contents of the call as accurately as possible without intervening in the conversationMaintain the TRS quality standards for accuracy and speedReport any identified technical issues to appropriate staffMaintain strict consumer confidentiality during and after employment Knowledge, Skills And Abilities To perform the essential functions of this position successfully, an individual should demonstrate the following competencies: Excellent communication skillsAbility to hear, using audio and telephone equipmentAbility to speak clearly and pronounce and enunciate complex words and sentence structuresAbility to verbally communicate using voice inflection; adjust tone and volumeAbility to read text aloud from a computerExcellent typing speeds and accuracy scoresExcellent grammar and spellingAbility to learn and understand complex computer communication software, shortcuts, and command functionsAbility to work in a fast-paced environment Qualifications 18 years of age or olderA minimum of a High School Diploma or equivalentMust be able to pass an essential skills assessment administered by recruiting staffAbility to type at 60 words per minute with 95% accuracy to graduate training and process general (English) relay callsAvailable to work varied schedules based on business needs; consistent schedules are not guaranteed.Availability to work schedules including weekdays, weekends, overnights, and holidaysExcellent customer service experience and a relaxed/calm demeanor Work From Home Requirements Private and quiet office space with a closed doorHard-wired internet connection via ethernet cable (ethernet cable provided by CSD)High-speed internet connection (3.0 MG download; 1.2 MG upload) *Satellite connections are not acceptedAccess to a mobile device with a cameraAccess to a personal or public device/PC with a USB-C port. Residency Requirement: Candidates for this role must live and work in Texas. Our training is conducted fully online. Training classes run on a Monday - Friday schedule for the span of 4 weeks from 9:00 AM - 3:00 PM. Attendance to all hours of the training class is required - NO exceptions. Applicants who may need a reasonable accommodation due to an existing medical condition during the interview/hiring process should make their request with their recruiter by emailing recruiting@csd.org. Current employees of CSD who may need a reasonable accommodation should make their request to the People & Culture Team. Communication Service for the Deaf, Inc. is an Equal Opportunity-Affirmative Action Employer and drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.