Call Center Representative - Collections

Responsibilities

• Requests form letters to consumers or representatives to notify and encourage payment of delinquent accounts.
• Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution.
• Calculates payment arrangements and negotiates settlements which may require supervisor/client approval.
• Determines and documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account.
• Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts.
• Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets.
• Makes decision for next activity on consumer files and monitors legal case filing for expected outcomes.
• Follows up to ensure all available options are utilized to achieve payment of debt.
• Maintains compliance with company and client standards, follows scripts and regulatory compliance requirements.
• Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line.
• Completes all required training applicable to this position.
• Performs other duties as assigned.

Qualifications

• High school diploma or general education degree (GED).
• 1-3 years of relevant call center experience.
• Knowledge of basic computer operation, including internet research.
• Communicates effectively verbally and in writing.
• Passes a background check and drug screening.

Skills

• Customer service skills.
• Technical skills.

Benefits

• Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays.
• Competitive benefits -- Medical, Rx, Dental, Vision, 401(k), Life and Disability Insurance.
• Onsite fitness center (available to join).

Pay

$20.33 hr. - $24.78 hr., plus uncapped monthly bonus opportunities, with an average annual bonus potential up to $26,000 or more (based upon 1 year of service).

Schedule

Set schedule: 8:00am - 4:45pm, Monday through Friday. Potential hybrid schedule after 6 months of employment.

Physical Demands

• Remains in a stationary position at a workstation.
• Constant use of hands and fingers for typing and operating a computer and other office equipment.
• Low to moderate noise levels and moderate interruptions.
• Well-lit and climate-controlled workspace.