Call Center Representative - Collections
Weltman, Weinberg & Reis Co., LPA · Independence, OH · 3 mo ago
Customer Service$20.33–$24.78/hrFull-time
Responsibilities
- Requests form letters to consumers or representatives to notify and encourage payment of delinquent accounts
- Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution
- Calculates payment arrangements and negotiates settlements which may require supervisor/client approval
- Determines and documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
- Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation
- Makes decisions for next activity on consumer files and monitors legal case filing for expected outcomes
- Follows up to ensure all available options are utilized to achieve payment of debt
- Maintains daily call, file worked, and goal standards
- Fulfills tasks in accordance with company and client standards, follows scripts and regulatory compliance requirements
- Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line
Qualifications
- High school diploma or general education degree (GED)
- 1-3 years of relevant call center experience
- Knowledge of basic computer operation, including internet research
- Communicates effectively verbally and in writing
- Passes a background check and drug screening
Benefits
- Compensation: $20.33-24.78/hr., plus uncapped monthly bonus opportunities, with an average annual bonus potential up to $26,000 or more (based upon 1 year of service)
- Paid Time Off (PTO): 16 days annually + 9 Company paid holidays
- Competitive benefits: Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance
Pay
$20.33-24.78/hr.
Schedule
8:00am - 4:45pm, Monday through Friday
Skills
- Customer service
- Technical skills
Benefits
- Medical
- Rx
- Dental
- Vision
- 401(k)
- Parental Leave
- Life and Disability Insurance
Pay
Uncapped monthly bonus opportunities, with an average annual bonus potential up to $26,000 or more (based upon 1 year of service)
Physical And Mental Demands
- Remains in a stationary position at a workstation
- Constant use of hands and fingers for typing and operating a computer and other office equipment
- Communicate information and ideas in writing and verbally
- Occasional standing, walking, bending, and lifting of items weighing up to 15 pounds may be required
- Close visual acuity needed to read, analyze data, and view a computer terminal for extended periods
Work Environment
- Professional office environment
- Low to moderate noise levels and moderate interruptions
- Well-lit and climate controlled workspace