Call Center Collections Representative

About the role

MCI is a fast-growing tech-enabled business services company with a strong presence in call centers and operations spanning multiple countries. We provide CX, BPO, and XaaS solutions across various industries and foster an inclusive environment for career growth.

Responsibilities

• Contact customers via phone and email regarding overdue accounts.
• Negotiate realistic and effective repayment plans or settlements with customers.
• Monitor and follow up on missed payments and broken promises to pay.
• Update customer records, payment statuses, and notes in the system accurately and promptly.
• Ensure all collection activities comply with regulatory standards and company policies.
• Maintain detailed and organized records of all interactions and collection efforts.
• Consistently meet or exceed daily and monthly collection targets.

Requirements

• Must be 18 years or older.
• High school diploma or GED required.
• Bilingual in English and Spanish (required).
• Strong negotiation and conflict resolution skills.
• Ability to remain calm, professional, and empathetic under pressure.
• Familiarity with debt collection laws and best practices is a plus.
• Previous experience in collections, customer service, or call center environments preferred.

Qualifications

• All positive, and driven applicants are encouraged to apply.
• The ideal candidate is highly motivated and dedicated.

Skills

• Persuasive communication.
• Professionalism.
• Empathy.
• Motivation.
• Results-driven environment.

Benefits

At MCI, we offer a variety of benefits and incentives to support and reward our team members, including:

• Paid Time Off.
• Incentives & Rewards.
• Health Benefits.
• Retirement Savings.
• Disability Insurance.
• Life Insurance.
• Career Growth.
• Paid Training.
• Fun, Engaging Work Environment.
• Casual Dress Code.
• Compensation & Benefits That Fit Your Life.

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.