Call Center Representative - Baton Rouge, LA - Remote

Resonance CX Partners identifies and validates opportunities from customer-focused organizations in healthcare services.

Why Consider This Job Opportunity

• Salary up to $41,600 per year
• Generous and flexible vacation policy
• 401(k) employer match and comprehensive health benefits
• Opportunity for career advancement through leadership and technical development academies
• Primarily remote position with flexible work hours
• Supportive work environment that values collaboration and innovation

Responsibilities

• Handle a high volume of inbound calls and provide accurate assistance to healthcare providers
• Meet performance standards, resolving 92% of provider calls within 3-5 minutes
• Communicate professionally and efficiently to resolve provider issues
• Accurately log and track all call interactions in the designated call tracking system
• Collaborate with team members to meet departmental goals

Requirements

• High School Diploma or equivalent (GED)
• 1-2 years of experience in customer service or a call center environment
• Basic proficiency with Microsoft Office applications (Outlook, Word, Excel)
• Experience working with Medicaid programs
• Familiarity with medical claims processing or review

Preferred Qualifications

• Previous experience in a healthcare-related call center
• Advanced proficiency in Microsoft Office applications
• Knowledge of Medicaid billing and policy requirements
• Strong problem-solving skills in fast-paced environments
• Experience with call tracking systems

Pay

Up to $41,600 per year

Benefits

• Generous and flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits

Schedule

• Primarily remote position with flexible work hours