Call Center Representative

About the Role

We're looking for a friendly, professional, and detail-oriented Applicant Services Representative to assist external applicants by phone and email. You'll be the first point of contact for individuals seeking information, updates, and guidance. Your ability to listen carefully, communicate clearly, and provide accurate information will make a meaningful difference in their experience.

Why You'll Love This Role

• Meaningful work helping applicants navigate important processes
• Supportive team environment
• Opportunity to grow your customer service and administrative skills
• Stable, structured work environment

Schedule & Location

• On-site position located in Warminster, PA
• Shift options: 10am-6pm, 11am-7pm, or 2pm-10pm

Responsibilities

• Assist in the research of the background screening process through outbound contact (calls and emails) in order to obtain information
• Support applicants undergoing the background screening process in a call center environment while also being able to complete other daily tasks assigned
• Compose professional emails in a quick and efficient manner
• Review and evaluate documentation and information needed for the background screening process
• Communicate with applicants via email and phone regarding their background checks and complete further required research
• Maintain and document detailed notes in system regarding correspondence with applicants

Required Skills

• Strong attention to detail
• Must be able to work in a fast paced, inbound/outbound call center environment
• Must be able to achieve and maintain high volume production
• Ability to multitask
• Ability to efficiently operate and navigate a computer and internal software
• Excellent verbal and written communication skills
• Must be proficient in Microsoft Office

Qualifications

• Minimum high school diploma or equivalent

Benefits

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program / Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partnerships & neighborhood business programs