Call Center Representative

About the Role

We are seeking an energetic, hard-working person with a passion for great service to join our growing call center. As a local manufacturer, we pride ourselves on the quality of our products and service to our customers. This position involves both inbound and outbound calling to follow up on existing database leads and rekindle sales opportunities.

Responsibilities

• Handle inbound calls and make outbound calls to an existing database of interested leads.
• Provide accurate, timely, and professional written responses to emails and chat conversations.
• Follow scripts and questionnaires regarding continued interest and quality of experience.
• Provide accurate information and maintain detailed notes in Salesforce CRM.
• Perform administrative duties as directed.

Requirements

• Basic computer knowledge and skills (including Microsoft Windows).
• Professional demeanor in all written and verbal correspondence.
• CRM experience, preferably with Salesforce.
• Call center experience preferred.
• Positive and engaging attitude.
• Excellent communication skills.
• Ability to work in a fast-paced environment.
• Strong attention to detail and accuracy.
• Excellent attendance record.
• Ability to take constructive criticism.

Schedule

This is a full-time position with occasional weekend hours.