Call Center Representative

Sound Credit Union is seeking a Call Center Representative to join our team. If you have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building customer relationships, and are seeking a place that offers opportunities for professional development, then a position at Sound may be the perfect fit. We offer a unique Call Center Progression Model designed to provide advancement in your role and salary increases through on-the-job training and structured compensation.

Pay

The target salary range for this position is $21.50 - $24.00 per hour, depending on previous experience and education. The full salary range is $21.50 – $26.50 per hour. This position is eligible for a $1,500 Sign-On Bonus: $500 paid on your first paycheck and $1,000 paid after your 6-month anniversary.

Benefits

• 100% employer-paid premiums for medical, dental, vision, and disability for yourself, and over 70% for dependents.
• 401k match dollar-for-dollar up to 4%, plus an additional discretionary profit share.
• Three weeks of Paid Time Off (PTO) accrued annually to start, with increases over tenure.
• Up to 40 hours of employer-paid Work/Life Balance time, awarded annually.
• 10 employer-paid Federal Holidays every year.
• Up to 3% annual salary equivalent bonus when the Credit Union meets its goals, paid each November.
• Up to $50/month gym/lifestyle reimbursement.
• Up to $5,000/year Tuition Assistance Program.
• Incentives for multilingual speakers.
• Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services.
• Free and/or discounted banking services and loans.
• Employee Charitable Matching Program.
• Free ORCA pass.

Responsibilities

As the first point of contact in our Call Center, you will:

• Assist members over the phone with financial transactions.
• Respond to inquiries and build relationships.
• Provide information on account status, balances, and loan details to deliver exceptional member service.

Requirements

• One year of experience in customer service, preferably in a Call Center environment.
• High School Diploma or equivalent.
• Must be bondable.
• Employer sponsorship to secure or maintain employment authorization is not available.

Schedule

This position requires a schedule of Monday – Friday with shifts between 8:00 AM – 6:00 PM and rotating Saturdays 9:00 AM - 1:00 PM, affording a day off during the week. You will work out of our Alderwood call center. Once fully trained, you may have the ability to combine in-person and remote work.

About Sound Credit Union

Sound Credit Union was founded in 1940 and is one of Washington State’s largest credit unions, with 26 full-service branches located throughout the Puget Sound region. We live by our Guiding Principles of Make a Connection, Be a Champion, and Doing the Right Thing for our members, employees, and community.