Call Center Representative

KEY JOB RESPONSIBILITIES

• Conduct outbound recruitment calls, participant reminders, and structured surveys.
• Respond to participant emails, texts, and incoming calls with professionalism, accuracy, and service excellence.
• Create a positive, respectful, and engaging participant experience that reflects Sago Team values.
• Accurately document participant information, responses, and recruitment activities in company systems.
• Maintain an understanding of study objectives, screening criteria, methodologies, and relevant study topics.
• Monitor quotas, track recruitment progress, and take ownership of meeting project goals and deadlines.
• Collaborate with team members to share best practices, solve challenges, and drive continuous improvement.
• Demonstrate strong organization, attention to detail, adaptability, and effective time management.

Requirements

• Demonstrates positivity, professionalism, and service excellence in all participant, client, and team interactions.
• Excellent verbal and written communication skills, including strong telephone, email, and text communication.
• Ability to build rapport and create a respectful, supportive, and engaging experience for participants.
• Strong organizational skills with the ability to multitask, prioritize, and manage competing deadlines.
• Ability to work independently while collaborating effectively with team members to achieve project goals.
• Detail-oriented with a commitment to accuracy, quality, and execution.
• Demonstrates ownership, accountability, and a sense of urgency in completing assignments and meeting recruitment targets.
• Adaptable and forward-thinking, with the ability to identify challenges and contribute to continuous improvement efforts.
• Strong computer, data entry, and typing skills with the ability to learn new systems and technologies.
• Dependable, reliable, and able to perform effectively with minimal supervision.