Call Center Representative

About Our Client

This organization has over 40 years of experience providing heating, ventilation, and air conditioning (HVAC) solutions. Based in Oklahoma, it serves customers seeking expert HVAC services. The company addresses the challenge of delivering reliable and efficient climate control solutions through its range of products including central air conditioning and ductless mini-splits.

About the Opportunity

The Call Centre Representative plays a vital role as the initial point of contact for customers. This position is responsible for managing inbound service requests, providing product and service information, and coordinating appointments. The role ensures customer concerns are addressed promptly and contributes to a seamless service experience by collaborating with technicians and internal teams.

Responsibilities

• Handle inbound customer calls concerning service requests, technical questions, and scheduling.
• Provide accurate information about HVAC products and services.
• Schedule and coordinate service appointments efficiently.
• Record and maintain customer interaction and service details in the database.
• Resolve customer issues with empathy and professionalism.
• Collaborate with technicians and internal departments.
• Conduct outbound follow-up calls to confirm appointments and ensure satisfaction.

Requirements

• Experience in a call centre, customer service, or similar client-facing role.
• Strong verbal and written communication skills.
• Effective problem-solving and active listening abilities.
• Good organizational and time-management skills.
• Proficiency with computers and CRM software.
• Ability to work independently in a remote setting.
• HVAC or home services industry experience is a plus but not required.

Pay Range and Compensation Package

$26 to $43 USD per hour, based on experience. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.