Call Center Representative
About the role
The Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members, and helping them navigate through the managed care system. This position is responsible for the resolution of customer inquiries through multiple channels; data entry to maintain computer systems; upkeep of resources to remain current; and coordination of special projects and events.
Responsibilities
- Resolve customer inquiries through multiple channels
- Data entry to maintain computer systems
- Upkeep of resources to remain current
- Coordination of special projects and events
Requirements
- 2 years in Customer service environment
- Basic MS Windows, Excel, Word, and Outlook experience
Qualifications
- Experience in a Healthcare setting
- Customer service experience in a managed care environment
- IDX experience
Skills
- Excellent communication skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks
Benefits
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more.
Pay
The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Schedule
Full time
Benefits
Additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Equal Opportunity Employer
Providence is committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.