Call Center Representative

Key Responsibilities

• Answer and manage a high volume of incoming calls from customers, tenants, and garage staff in a timely and professional manner.
• Provide accurate information regarding parking rates, locations, policies, and general inquiries.
• Maintain call quality standards and ensure a positive customer experience.
• Troubleshoot and resolve issues such as access problems, lost tickets, and equipment malfunctions.
• Handle customer concerns professionally and de-escalate complaints when necessary.
• Aid customers with billing questions, payment processing, permits, validations, and account inquiries.
• Update and maintain customer accounts accurately in company systems.
• Process payments and document all customer interactions and transactions.
• Ensure proper data entry and record-keeping for reporting and tracking purposes.
• Communicate with field and on-site staff to report issues and coordinate assistance.
• Dispatch service calls for maintenance, enforcement, or operational support as needed.
• Maintain clear and effective communication between customers, field staff, and management.
• Follow company policies, procedures, and call center protocols.
• Monitor and respond to emails or other communication channels as assigned.
• Support management with additional administrative tasks as needed.
• Maintain confidentiality and professionalism at all times

Qualifications

• High school diploma or GED required
• Previous call center or customer service experience preferred
• Strong communication and problem-solving skills
• Ability to remain calm under pressure
• Proficient with computers and basic software systems
• Dependable and punctual with strong attendance record

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule

• 8 hour shift
• 4pm-12am
• Thursday-Monday
• 2nd shift
• Tuesday and Wednesday OFF
• .50 cents shift differential
• Holidays
• Weekends