Call Center Representative

Join Our Growing Team at Peak Dental Services! Are you ready for an exciting career in customer service where you can make a real difference every day? Peak Dental Services is rapidly expanding, and we’re looking for an enthusiastic, full-time Call Center Customer Service Representative to join our dynamic patient intake and scheduling team. If you’re a motivated individual passionate about helping people, this is the perfect opportunity! Why Peak Dental Services? At Peak Dental Services, we believe in creating a supportive, inclusive work environment where you can thrive! We’re a rapidly growing dental network with a clear vision for the future, and we need dedicated team members like YOU to help us reach our goals. Plus, you’ll enjoy the perfect work-life balance with weekends and evenings off! What You’ll Do Answer and assist inbound calls from new and existing patientsSchedule appointments and coordinate communication between offices and staffAssist patients by answering questions, transferring calls, and updating account informationWork with multiple dental systems to efficiently manage appointment schedulesMaintain call quality standards and meet call center KPIsDemonstrate exceptional customer service at all times, ensuring every patient feels valued Work Hours Monday - Friday, 700 AM - 500 PM (8-hour shift) We Offer Competitive Benefits Medical, Dental, and Vision insuranceVoluntary STD-LTD and Life InsurancePaid Time Off (PTO) and Holiday Pay401K MatchEmployee DiscountsAnd much more!1+ years of recent experience as a Call Center Representative or in an administrative roleMinimum typing speed of 40 WPMMedical setting experience is a plus but not requiredStrong written and verbal communication skillsA passion for customer service and helping others! Work Hours Monday - Friday, 700 AM - 500 PM (8-hour shift) We Offer Competitive Benefits Medical, Dental, and Vision insuranceVoluntary STD-LTD and Life InsurancePaid Time Off (PTO) and Holiday Pay401K MatchEmployee DiscountsAnd much more! About Us Peak Dental Services was founded in 2008 by Dr. Douglas Peak and his son A.J. Peak. Their vision was simple to build a dental practice that offers exceptional care and an outstanding patient experience. With a background in business and dentistry, they quickly recognized the need for a strong team to help grow the business—and that’s where YOU come in! Our team is passionate about making a difference, and we welcome motivated individuals who share that same commitment. Ready to Join Our Team? If you’re looking for a rewarding, fast-paced role where you can make a difference and have fun doing it, apply today! Peak Dental Services is growing; we want you to grow with us. Call center/scheding center located in Colorado Springs Business casual dress code Ability to sit up to 7 hours per day High School Diploma or GED USD $18.00 - USD $19.00 /Hr.