Call Center Representative

About the role

Dynamic physician practice looking for an energetic, charismatic, customer service focused individual to schedule appointments and play a vital role in patient care interaction. This individual is the primary point of contact for patients and must be able to multi-task while maintaining a positive attitude.

Responsibilities

• Schedule appointments in electronic management software
• Schedule patient referrals in a timely manner
• Enter patient information into Electronic Medical Record
• Answer multiline phone system in a courteous manner
• Verify patient insurance benefits
• Maintain referral source appointments with feedback communication

Qualifications

Required Skills/Abilities

• Strong customer service skills with a focus on patient satisfaction
• Excellent communication and interpersonal skills
• Medical insurance knowledge preferred
• Strong organizational and multitasking skills with a commitment for success
• Knowledgeable of medical terminology and general medical practice operations
• Knowledge of HIPAA regulations and ability to maintain patient confidentiality
• Basic office skills such as typing and operating phones

Education and Experience

• High school diploma or equivalent
• At least 2 years of experience working in a medical office required
• At least 1 year of scheduling experience in a medical office desired

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer

Schedule

Full-time, non-exempt position. Schedule is Monday-Friday. This is an in-person position located in Thibodaux, LA.

Benefits

• Health, dental, vision, disability, and life insurance
• 401(K) with company match
• PTO
• Paid holidays
• Employee perks