Call Center Representative

About the role

Why Join Us? Great culture, pay, benefits, and investment in your training and development. With Master's Transportation, you can be part of a fast-growing, innovative company. Our new company headquarters located on 40 acres in Kansas City, MO, features a state-of-the-art, climate-controlled facility. The Master's leadership team values our people and supports their growth and positive employee experience. For people looking to contribute, build on their skills, and work together for shared success, it's an exciting time to join the company!

Job Title: Call Center Representative

Classification: Non-Exempt

Reports To: Customer Service Manager

Position Type: Full Time

Work Location: Headquarters-Kansas City Metro

Job Summary: The Call Center Representative serves as the initial point of contact for inbound customer calls. This role is responsible for answering calls professionally, identifying the nature of the caller’s question or request, and routing the call to the appropriate representative or department for assistance. The position focuses on accurate call handling, clear communication, and efficient transfer of calls rather than resolving detailed customer issues directly.

Work Environment: Office. Physical Demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Travel Requirements: None

Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities