Call Center Representative

Job Summary

Bacon Home Remodeling is hiring a Call Center Representative / Appointment Setter to join our growing team in Buffalo, NY.

Responsibilities

- Answer incoming calls from homeowners responding to advertisements - Contact homeowners who have requested information - Schedule qualified appointments for in-home consultations - Follow a provided call script and process - Provide excellent customer service over the phone - Gather and update customer information accurately - Confirm scheduled appointments - Enter customer details into the computer system - Follow up with homeowners when needed - Maintain accurate lead information and reports

Qualifications

- Customer service experience preferred - Comfortable speaking with customers over the phone - Good communication skills - Professional and friendly attitude - Basic computer skills - Organized and detail-oriented - Ability to follow a process and stay on task - Call center, appointment setting, sales, hospitality, or customer service experience is a plus, but not required. Training is provided.

Compensation & Benefits

- $16–$25 per hour based on experience - Bonus opportunities - Medical insurance - Dental insurance - Paid vacation - Paid sick time - Part-time and full-time positions available - Training provided

About Bacon Home Remodeling

Bacon Home Remodeling has over 25 years of experience helping homeowners improve their homes with high-quality acrylic bath remodeling solutions. We are a growing company that values teamwork, customer service, and employee success.

Apply Today

If you enjoy talking with people and want a steady opportunity with a growing company, apply today to join the Bacon Home Remodeling team!