Call Center Representative

About the Role

Our outbound Appointment Setter is responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation.

Responsibilities

• Initiate outbound calls for customer leads generated from the canvassing team
• Review information provided by customers to confirm accuracy, and determine availability for in-home sales consultation
• Overcome objections from potential customers regarding scheduling, cost, etc. to schedule sales consultation as soon as possible
• De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution
• Exceed customer service expectations by providing an outstanding experience to every potential customer
• Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality
• Promote teamwork through consistency, reliability, and group cohesiveness
• Must hold a valid driver's license
• Performs other duties as assigned by supervisor

Requirements

• High School Diploma or equivalent
• Must possess effective verbal and written communication skills and other web-based programs
• Must possess multi-tasking proficiency in ability to type while speaking to customers
• Ability to work independently as well as in a team environment
• Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns
• Ability to adapt to new situations and learn quickly
• High level of flexibility in a constantly changing environment
• Ability to make decisions quickly by balancing company guidelines and customer needs
• High degree of dependability, motivation, and flexibility
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status)

Qualifications

• Previous experience in a dynamic call center or customer service role
• Home Improvement knowledge and or experience

Pay

Industry-leading compensation package

Benefits

• Competitive medical, dental, and vision benefits after 60 days
• Retirement savings plan with company match
• Paid parental leave and generous paid time off programs
• On-campus fitness programs and meal delivery services
• Comprehensive health, wellbeing, financial wellness, and childcare benefits
• Opportunities for growth and advancement
• Employee assistance program with 24/7 legal, financial, and counseling support
• Employee discount marketplace with thousands of savings options
• Flexible Gym membership
• Employee resource groups, including VetConnect and the Women's Committee

Schedule

May be requested to work overtime on evenings and weekends dependent on business needs.