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Jobs · Ohio

Call Center Representative

Inhabit® · Mason, OH · 1 mo ago
Full-time

About the role

Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at www.inhabit.com.

The Call Center Representative serves as a frontline point of contact for customers, handling inbound and outbound interactions to answer questions, resolve issues, and provide accurate information. They follow established procedures and schedules to deliver timely, professional support across phone, chat, or email channels. Through effective communication and problem solving, they help ensure a positive and reliable customer experience.

Responsibilities

  • Handle inbound and outbound customer interactions via phone, email, and chat
  • Respond to customer inquiries and provide accurate information regarding products or services
  • Resolve customer issues in a timely and professional manner
  • Follow established procedures, scripts, and workflows to ensure consistency and compliance
  • Document interactions, issues, and resolutions within internal systems
  • Escalate complex or unresolved issues to appropriate teams as needed
  • Maintain productivity, quality, and customer satisfaction metrics
  • Collaborate with internal teams to ensure efficient resolution of customer concerns
  • Adhere to assigned schedules to ensure proper coverage and service levels

Requirements

  • High school diploma or equivalent is required
  • Strong communication skills, both verbal and written
  • Excellent customer service and problem-solving abilities
  • Ability to multitask and manage high volumes of interactions
  • Strong attention to detail and accuracy
  • Basic computer skills and familiarity with customer support tools or CRM systems
  • Ability to follow processes and work in a structured environment
  • Strong time management and organizational skills

Qualifications

  • Previous customer service or call center experience preferred

Skills

  • Strong verbal and written communication
  • Customer service and problem‑solving
  • Multitasking and handling high volume
  • Attention to detail and accuracy
  • Basic computer skills and CRM familiarity
  • Process adherence and structured work
  • Time management and organization

Schedule

Full‑time, hourly, non‑exempt (overtime eligible). Position based in Mason, OH with an in‑office work style: Monday–Thursday in the office, Friday remote.

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