Call Center Representative

Detailed Duties And Responsibilities

• Answers all incoming calls in a call center setting.
• Uses strong listening skills and excellent customer/client service skills.
• Directs calls appropriately and documents them in a call system and registration systems.
• Schedules patient visits, registers new patients, and provides guidance on the new patient registration process.
• Handles various incoming patient inquiries or requests and uses appropriate resources to provide accurate responses.
• Writes succinct and accurate notes in the patient’s electronic health record.
• Communicates with patients/guardians in a mature, calm, sensitive, and respectful manner.
• Utilizes a patient registration system to update insurance and procedures, and enters, retrieves, and documents patient information.
• Works in an electronic health record system to record patient communications, ensuring confidentiality under HIPAA guidelines.
• Works in a team environment and prioritizes tasks, maintaining attention to detail and flexibility.

Requirements

• Excellent customer service skills.
• Demonstrated attention to details.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Computer literate with good typing skills (35 WPM) and high accuracy.
• Proven experience working in a fast-paced environment and maintaining accuracy of work assigned.
• Effective communication skills, both verbal and written.
• Experience in a medical or dental setting, and prior experience with Electronic Health Records are preferred.

Special Requirements

• Reliable transportation and willingness to travel locally when required.
• Bilingual English/Spanish proficiency preferred.