Call Center Representative

Experienced Customer Service Representative Desired! Part-Time | Onsite Join a Team Where Your Work Matters Looking for more than just a job? At DEX Imaging, we believe great customer service starts with happy, supported employees. As a Tier 1 Customer Service Representative, you’ll be part of an energetic, award-winning team that values collaboration, growth, and having fun while getting the job done. If you enjoy helping people, thrive in a fast-paced environment, and want real opportunities to grow your career, we’d love to meet you. What DEX Can Offer You! Full-time schedule (40 hours per week)Competitive pay and full benefits packageCompetitive PTO and paid holidaysCareer growth, development, and internal promotion opportunitiesPaid in-house trainingEmployee recognition and rewards programsCorporate discounts and employee perksFull access to our DEXpresso Café with complimentary specialty coffee drinksA positive, supportive, and team-focused workplace What You’ll Be Doing Be the first point of contact for customer inquiriesCommunicate clearly and professionally with customers and internal teamsIdentify customer needs and provide timely, helpful solutionsAnswer incoming calls and route them to the appropriate departmentWork closely with Tier 2 teams to escalate and resolve technical issuesTrack, document, and follow up on unresolved issuesUse multiple systems to accurately capture customer informationStay current on new processes, tools, and technologyAssist customers via phone, email, chat, and other communication channelsPerform other duties as assigned What We’re Looking For High school diploma or equivalent experience2–3 years of customer service or call center experience preferredAbility to work onsite from 9:30 a.m. – 6:00 p.m. EST (with flexibility as needed)Strong multitasking skills (talking and typing at the same time)Proficiency in Microsoft Office (Word, Excel, Outlook)Excellent verbal and written communication skillsStrong organizational and time management abilitiesAbility to navigate multiple systems in a fast-paced environmentEmpathy, professionalism, and a customer-first mindset Why DEX Imaging? At DEX Imaging, we celebrate our people. We invest in training, promote from within, and foster a culture where teamwork, recognition, and growth are part of everyday work life. This is a place where you can build a career—not just collect a paycheck. Ready to get started? Apply today and become part of a company that truly values its people.