Call Center Representative

Location: California — 100% Remote

Job Type: Full Time

Salary: $46,000 - $53,000 per year

About the role

Customand has a remote opening for a Call Center Representative supporting moving and relocation services, customer scheduling, packing, transportation, storage, assembly, sales support, and operations. In day-to-day work, you will help customers resolve questions and service issues through clear, timely support. This opening is full time, 100% remote, and open to candidates based in California.

Responsibilities

• Handle assigned inbound or outbound calls connected to moving and relocation services, customer scheduling, packing, transportation, storage, assembly, sales support, and operations, confirm the purpose of each interaction, and document the outcome accurately.
• Review account or request details and document each interaction with complete notes and next steps.
• Resolve routine questions and service issues within policy and escalate complex or unresolved cases across moving, scheduling, and relocation operations.
• Follow up on open cases, promised actions, or missing information so customers receive timely updates.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting moving, scheduling, and relocation operations.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations.

Requirements

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

Pay

$46,000 - $53,000 per year

Schedule

Full Time, 100% Remote — California