Call Center Representative

Job Responsibilities

• Answer incoming calls and assist Coast Electric members with new service, disconnects, service changes, billing questions, complaints, and general account inquiries.
• Access and update member accounts using customer information system software.
• Process service orders, payments, account changes, meter readings, and billing arrangements.
• Aid commercial members with new service applications, deposits, and required documentation.
• Maintain accurate and detailed records of member inquiries and actions taken.
• Answer questions regarding Coast Electric and CoastConnect programs and services.
• Investigate residential account usage that falls outside normal ranges.
• Process payments and assist with daily deposits and payment documentation.
• Work collaboratively with other offices, field personnel, and departments to address member needs.

Job Requirements

• High school diploma or equivalent is required; high school diploma preferred.
• At least one year's experience working with the public.
• Excellent customer service and communication skills, with the ability to communicate clearly and professionally with customers in person, by phone, and in writing.
• Ability to remain professional and courteous while handling a variety of member concerns.
• Strong listening, problem solving, and organizational skills.
• Able to accurately perform cash handling transactions.
• Able to multitask and work effectively in a fast-paced environment.
• Basic computer skills and the ability to learn new software and procedures.
• Able to work effectively as part of a team.
• Availability to work overtime and weekends during outages, disasters, and other emergency situations.

Benefits

• Paid vacation, sick leave, appointment leave, holidays.
• Defined benefit, and defined contribution retirement plans.
• Medical, dental, vision, long-term disability, and life insurance.
• The opportunity to work for a company that values its employees, families, members, and community.

About the Role

Coast Electric is committed to providing reliable electric and broadband services while serving the best interests of our members, subscribers, employees, and communities. Our culture is built around three key behaviors: we return home safe, we are problem solvers, and we do the right thing. We value safety, teamwork, innovation, integrity, accountability, and exceptional services.

Qualifications

Coast Electric is an equal opportunity employer.