Call Center Representative

About the Role

Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical, seeking to build off the current foundation and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity and character.

Responsibilities

• Follow up on distributed leads
• Generate store traffic and contribute to the market's success
• Handle customer inquiries both by phone and text
• Support sales force by generating sales leads
• Follow communication scripts when handling different topics
• Research required information using available resources
• Provide customers with product and service information

Requirements

• High school diploma or GED (college degree preferred)
• Minimum two years of related work experience
• Previous office experience (preferred)
• Proficient in Microsoft Office
• Knowledge of customer service principles and practices
• Experience in a call center or customer service environment
• Data entry and typing skills (including 10 key)
• Positive attitude and effective communication skills
• Interest and understanding of technology products and services
• Business ownership mentality

Skills

• Attention to Detail: Taking responsibility for a thorough and detailed method of working.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
• Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

• Must be able to sit for long periods of time
• Some filing is required, which may involve lifting files, opening filing cabinets, and bending or standing on a stool as necessary

Schedule

This is a full-time position. No travel is expected for this role.

Pay

The highest in the wireless industry.

Benefits

• Rewarding career with a family atmosphere
• Benefits package provided
• Professional development opportunities
• Culture that values diversity and inclusion