Call Center Representative

Kingdom Vision Builders LLC, serving Boise, ID and surrounding areas, is a small family-owned business offering a fun, friendly, and casual-dress environment with growth opportunities.

About the role

The Call Center Representative contacts homeowners by phone, schedules qualified appointments for free in-home consultations, updates customer information, and assists potential customers who respond to advertising campaigns. Exceptional customer service skills and a positive attitude are essential.

Responsibilities

• Contact homeowners to schedule qualified appointments for our sales team
• Deliver and adapt company scripts to engage prospective customers
• Answer homeowner questions and overcome objections professionally
• Accurately collect and enter customer information into company systems
• Confirm appointments and maintain scheduling accuracy
• Follow up with prospective customers as needed
• Answer inbound calls from homeowners responding to advertisements
• Update lead information and customer records
• Maintain reports and track appointment activity
• Perform quality control and follow-up calls
• Work closely with the sales team to ensure a positive customer experience

Requirements

• 1 to 3 years of customer service, call center, telemarketing, sales, or marketing experience preferred
• Strong verbal and written communication skills
• Excellent customer service abilities
• Comfortable speaking with homeowners over the phone
• Basic computer skills and data entry experience
• Ability to multitask in a fast-paced environment
• Positive attitude and strong work ethic

Product training provided.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Vacation

Pay

$50,000 - $80,000 per year