Call Center Rep I (full-time)

Description PAY GRADE: 19N PAY RANGE: $19.07 - $29.59/hour DEPARTMENT: Branch Operations Experience the difference with Educational Employees Credit Union, the largest credit union in the Central California Valley. EECU promotes a positive work environment while providing outstanding member service. EECU offers an employer contribution of 6% to 401k as well as a competitive benefits package. The ideal candidate will have a positive attitude, great member service/sales skills and previous experience in the financial industry. Responsibilities Of The Position Include Efficiently and accurately process transactions and records informationResearch and resolve members concernsUse active listening skills to develop a rapport with members in order to provide outstanding serviceEnsure that all interactions with members and prospective members are handled professionally and accurately.Maintain knowledgeable of credit union products and services Requirements Requirements of the position include: A positive, upbeat attitude that affects members and teammates alikeAbility to meet service levels & response time objectives of phone calls, emails, and other communication methods.Previous customer service experienceDesire to provide outstanding member serviceAbility to respond and assist customers with inquiries and/or problem resolutionAbility to work effectively as a team memberStrong communication and active listening skillsDependable (arrive to work on time as scheduled)Spanish speaking a plusAvailable to work between the hours of 6:30 a.m. to 7:15 p.m. and Saturdays between 8:30 a.m. to 1:15 p.m.